All of our video files are created in an MOV or MP4 formats; this file format is made for Apple's QuickTime player. While it may be possible to play your download in other players, we STRONGLY recommend that you use QuickTime to ensure there won't be any 'jumpy' sections of the video. Below is a direct link to Apple's website where you can download a free version of the player if you don't already have it installed on your computer.